Support

Phone Support

Toll Free: (877) 801-3231
International: +1.3306771911

Client Billing Links

Secure Credit Card Update Form: https://clearlight.com/credit-card-update-form/

A PayPal payment can be made to payment@clearlight.com. Please include the invoice number.

Email Support

support@clearlight.com

cPanel FAQ

Secure cPanel Login:

https://clearlight.com:2083/

Secure cPanel Webmail Login:

https://src6.supercp.com:2096/

Login with your primary cPanel username and password to access email errors generated by the web server (form scripts and cron jobs).

Login with your cPanel email address and password to access an email account created in cPanel.

Please Note: If you have our Premium Email option, then the Email Accounts section of cPanel is non-functional.

To create a cPanel email account:

  1. From cPanel, scroll to Email and click “Email Accounts”.
  2. Click “Add Email Account”.
  3. Fill in requested information and click “Create Account”.

Access the email account from cPanel Webmail, or with email software using the Secure SSL/TLS Settings below. Change “yourdomain.com” to the domain name of the email account.

Username: [full email address]
Password: [your email account password]
Incoming Server: mail.yourdomain.com (IMAP port: 993 or POP port: 995)
Outgoing Server: mail.yourdomain.com (SMTP port: 465)

IMAP, POP3, and SMTP require authentication.

  1. Log into cPanel with your current password. If you’ve lost your password please contact support.
  2. Scroll to the Preferences section (usually at the bottom of the screen), and click “Password & Security”.
  1. Log into cPanel.
  2. Scroll to the section “Softaculous Apps Installer”.
  3. Under “Scripts”, click the WordPress button.
  4. Click “Install Now”.
  5. Under “Software Setup”, you are presented with three fields:
    • Protocol: “https://”
    • Choose Domain: If you have more than one domain, then choose it using the selector.
    • In Directory: This is left blank for most websites.
  6. Under “Site Settings”, enter your site name and description” (this can be changed later).
  7. Under “Admin Account”, be sure to copy down the Admin Username and Admin Password. You won’t be presented with this information again. Change the admin email address to your address.
  8. Click “Install”.
  9. After creating your website, install the LiteSpeed Cache plugin. This gives your site turbo speeds on our LiteSpeed web server, and eliminates the need for any other WordPress cache plugins.

Activate the LiteSpeed Cache for maximum website speed.

For non-WordPress websites, add this code to the top of your website’s .htaccess file (change “your.domainname” to your website’s domain name):


CacheEnable public
RewriteEngine On
RewriteCond %{REQUEST_METHOD} ^GET|HEAD$
RewriteCond %{HTTP_HOST} ^your.domainname [NC]
RewriteCond %{REQUEST_URI} !login|admin|register|post|cron
RewriteCond %{QUERY_STRING} !nocache
RewriteRule .* - [E=Cache-Control:max-age=300]

WordPress websites should use the LiteSpeed Cache plugin. No other caching plugin is needed or recommended.

Recommended free FTP software: Filezilla

Please use SFTP (Secure File Transfer Protocol) , rather than FTP (File Transfer Protocol). FTP is unsafe and obsolete because your password is transferred in clear text.

Filezilla Settings:

  • Host: 66.198.240.38
  • Port: 7822
  • Protocol: SFTP
  • Logon Type: Normal
  • Username: [cPanel username]
  • Password: [cPanel password]

To change the PHP version used by your website(s):

  1. Log into cPanel
  2. Scroll to the Software section.
  3. Click “Select PHP Version”.
  4. Click the “PHP Verson” selector, click “Set as current”, and click “Save.
  5. To set PHP Options, click “Switch to PHP options” in the upper right-hand corner, make any needed changes, and click “Save”.

All websites are automatically configured for SSL using LetsEncrypt, which means that your website can use “https://” in the URL. To force your website to use “https://” for all visitors (recommended), add this code to the top of your .htaccess file:

RewriteEngine On 
RewriteCond %{SERVER_PORT} 80 
RewriteRule ^(.*)$ https://www.yourdomain.com/$1 [R,L]

Change “yourdomain.com” to the domain name of your site. The use of “www.” is optional.

In many cases, a “403 Forbidden” message means that an index file (index.html, index.htm, or index.php) is not present in the directory you are accessing. This is a security feature to prevent a hacker from obtaining a file list of the directory contents.

If you still receive this message with an index file present, please contact support.

Automatic backups are performed by our server at regular intervals. To restore from an automatic backup:

  1. Log into cPanel.
  2. Under the Files section, click “Server Rewind”.
  3. The “Restore Files” tab shows the dates of each backup, with the ability to select individual files and directories. Please note that it is not recommended to restore an entire home directory with this tool.
  4. The “Restore Databases” tab also shows the date of each backup, with the ability to restore specific databases.
  5. The Options panel allows you to overwrite the existing files/database, or restore to a different location for inspection.

To restore a manual partial backup of files:

  1. Log into cPanel.
  2. Under the Files section, click “Backup”.
  3. Under “Restore a Home Directory Backup”, click “Choose file” to select the backup file that you previously downloaded.
  4. Click “Upload”.

To Restore a Database:

  1. Under “Restore a MySQL Database Backup”, click “Choose file” to select the database backup file that you previously downloaded.

To manually Backup your account:

  1. Log into cPanel.
  2. Under the Files section, click “Backup”.
  3. Under Partial Backups, click the “Home Directory” button.
  4. Under “Download a MySQL Database Backup”, click the name of the database to download.
  1. Log into cPanel.
  2. The Statistics panel on the right side displays your current usage.
  3. Under the Files section, click on the Disk Usage icon for details.
  1. Log into cPanel.
  2. Scroll to the Metrics section.
  3. Click “Awstats”.

Site Publisher is a one-page website creation wizard that allows you to quickly put up a page with a choice of 12 templates. This is the easiest way to put up a placeholder page with business or personal info.

From cPanel, scroll to the Domains section and click “Site Publisher”.

Note: All references to “yourdomain.com” should be changed to your actual domain name.

1) From cPanel (Domains->Subdomains->Create a Subdomain) create a subdomain such as “test.yourdomain.com” located at /test.yourdomain.com.

2) Wait overnight for the server to automatically configure DNS and SSL for the new subdomain.

3) From cPanel (Softaculous Apps Installer->WordPress), install WordPress on the subdomain, and set the URL to “https://test.yourdomain.com”.

4) Log into WordPress with the URL: “https://test.yourdomain.com/wp-admin”.

5) To prevent search engines from indexing your staging site during development: From the WordPress dashboard go to “Settings->Reading->Search Engine Visibility->Discourage search engines from indexing this site”. Select that setting so that search engines do not crawl your test site.

6) When the staging site is ready to go live, install the plugin “All-in-One WP Migration” and export the site to a file. If the production site is currently using WordPress, then install All-in-One WP Migration there and migrate the new website by importing the file you previously created.

If the production site is not using WordPress, then make back a backup of the site, delete the files under /public_html, install WordPress, install the All-in-One WP Migration plugin, and import the new site from the export file you previously created.

7) All-in-One WP Migration advises you to go to Settings->Permalinks, confirm the setting is “Post name” and click “Save Changes” twice.

8) Your production site should be using SSL at all times (https://yourdomain.com). To force HTTPS for all visitors, use this code at the top of your .htaccess file:

RewriteEngine On
RewriteCond %{SERVER_PORT} 80
RewriteRule ^(.*)$ https://yourdomain.com/$1 [R,L]

9) When you have confirmed that the new site is working properly, change the search engine visibility setting in WordPress so that search engines are no longer discouraged.

Premium Email FAQ

Premium Email Webmail Login (except Office 365):

https://webmail.clearlight.com/index.php

  1. Log into Webmail.
  2. Click the triple-bar icon in the upper right-hand corner, and choose “Settings”.
  3. In the left-hand pane, click “Change Password”.

If you’ve lost or forgotten your current password, please contact support for a password reset.

These secure settings require you to select “use SSL” or “use SSL (accept all certificates)”:

Inbound (Secure IMAP):
secure.emailsrvr.com
(Port 993)

Outbound (Secure SMTP):
secure.emailsrvr.com
(Ports 465 or 587)

Email Setup Wizard: https://help.emailsrvr.com/

For step-by-step instructions on setting up your desktop computer or mobile device:

https://help.emailsrvr.com/

Your email login information will be requested, and the status of your mailbox will be reported.

Current Status of Email Services: https://status.emailsrvr.com/

Your email system is listed as “Email Hosting” unless you have a Hosted Exchange account.

Email Administrator Control Panel:

https://webmailadmin.clearlight.com/

The email admin control panel uses a unique login separate from your mailbox. Please contact support if you need your email admin control panel login resent.

Mozilla Thunderbird is excellent free email software for any type of computer:

https://www.mozilla.org/en-US/thunderbird/.

If you need more features than the built-in Android email app, try Bluemail.

If you need more features than the built-in iPhone email app, try Spark.

To recover messages that have been deleted within the past 14 days, first login to Webmail and check the contents of the Trash folder.  If the message isn’t there, right -click on the Trash folder in the left-hand pane, and select “Recover deleted email…”

To view your current mailbox space usage:

  1. Log into Webmail.
  2. Click the triple-bar icon in the upper right-hand corner.
  3. A usage thermometer will be displayed.

To configure an autoresponder to automatically reply to incoming messages:

  1. Log into Webmail.
  2. Click the triple-bar icon in the upper right-hand corner, and choose “Settings”.
  3. In the left-hand pane, click “Incoming Mail”.
  4. The “Auto-Reply” tab is displayed, ready for your information.

Keep in mind that the autoresponder uses a database so that a sender will receive only one auto-reply, even if multiple incoming messages are sent.

Deleted messages are simply moved to the Trash folder. Most users have automatic cleanup of Spam and Trash folders configured so that those messages are eventually removed after a certain period of time. To free up mailbox space and remove deleted messages immediately, log into Webmail, right-click the Trash folder, and select “Purge Trash”. You may use this technique to delete all of the messages contained by any folder.

Domain Support Links

Secure Domain Registration Renewal Form: https://clearlight.com/domain-renewal-form/

Domain Management Control Panel URL:  https://manage.opensrs.net/

If you’ve lost your login please contact support.

Let us help you select and acquire a new domain. Call support, or use this form: https://clearlight.com/domain-request-form/